Shipping policy

Shipping Address Policy

Last updated: 1/08/2026

Thank you for shopping with KYNO UK. Please review our Shipping Address Policy carefully to ensure accurate and timely delivery of your order.

1. Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check the following before placing your order:

  • Full legal name

  • Street address (including apartment, suite, unit number if applicable)

  • City, state/province, and ZIP/postal code

  • Country

  • Valid phone number (if required by the carrier)

We are not responsible for orders shipped to incorrectly entered addresses.

2. Address Changes

If you notice an error in your shipping address:

  • Contact us immediately at info@kynouk.co.uk

  • Include your order number and the correct shipping address

We can only modify shipping addresses before the order has been processed or shipped. Once an order has been shipped, we cannot guarantee address changes.

3. Undeliverable or Returned Packages

If a package is returned to us due to:

  • Incorrect or incomplete address

  • Failed delivery attempts

  • Refusal of delivery

The customer will be responsible for:

  • Reshipping fees

  • Any additional carrier charges

If you prefer a refund instead of reshipment, original shipping fees are non-refundable.

4. Lost or Delayed Shipments

We are not responsible for delays caused by:

  • Incorrect address information

  • Customs processing (for international orders)

  • Carrier delays outside our control

If tracking shows delivered but you did not receive your package, please:

  1. Verify the shipping address used

  2. Check with household members or neighbours

  3. Contact the carrier directly

If further assistance is needed, contact us at info@kynouk.co.uk

5. International Shipping

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees.

  • Ensure your address follows your country’s correct formatting standards.

6. Fraud Prevention

For security purposes, we reserve the right to:

  • Contact customers to verify shipping details

  • Cancel orders with suspicious or unverifiable addresses

7. Contact Information

If you have any questions about your shipping address or delivery, please contact us:

Email: info@kynouk.co.uk
Business Name: KYNO UK